Basic Microsoft Outlook for Microsoft 365 is a beginner course in the new Outlook and Outlook on the web, covering sending, replying and organising email, attaching files from OneDrive, appointments and meetings in the calendar, contacts, tasks and spotting phishing. It suits staff in organisations, teachers, administrative staff and anyone new to Outlook.
Email and calendars are still the main way organisations work, yet many people use Outlook only to send and receive mail. Their inbox holds thousands of messages, they cannot find old email, large attachments fail to send, and meetings arranged over chat get missed. Microsoft has now moved to the new Outlook for Windows, which looks like Outlook on the web, so people used to the older Outlook need to adjust how they work.
This course starts with the screens of the new Outlook and Outlook on the web in Microsoft 365. You practise reading, writing, replying to and forwarding email, attaching files and sharing OneDrive links, creating a signature, organising mail with folders, categories and flags, searching and setting automatic replies. You then use the calendar for appointments and meetings with Teams meetings, manage contacts in People, follow up tasks in Microsoft To Do, use shared mailboxes and watch out for phishing. It finishes with a workshop in which you organise your own email and calendar. (2 days, 6 hours per day, 12 hours in total, Beginner level.)
Course Details
This is the 2026 edition of the Basic Microsoft Outlook course. It runs for 2 days, 6 hours per day (12 hours in total, 09:00-16:00), as lectures with labs on the learner's own email account, at Beginner level. The content moves from Outlook 2016/2019 to the new Outlook for Windows and Outlook on the web, adding OneDrive link attachments, Teams meetings, Microsoft To Do, shared mailboxes and phishing reporting in place of the old Notes and public folder topics. It differs from Advanced Microsoft Outlook for Microsoft 365, which focuses on rules, Quick Steps, delegation and mailbox care. Learners use their own email account and leave with the course handbook and an Outlook set up ready for work.
Section 1: Getting to Know the New Outlook and Outlook on the Web
Section 2: Lab: Writing and Sending Email
Section 3: Lab: Attachments and OneDrive Links
Section 4: Lab: Replying, Forwarding and Conversations
Section 5: Lab: Organising Your Mailbox
Section 6: Lab: Searching and Automatic Replies
Section 7: Lab: Appointments in the Calendar
Section 8: Lab: Meetings and Teams Meetings
Section 9: Lab: People and Contacts
Section 10: Lab: Tasks with Microsoft To Do
Section 11: Lab: Shared Mailboxes and Email Security
Section 12: Workshop: Organising Your Own Email and Calendar
No public rounds are open right now. Join the waiting list and we will contact you first when the next round opens, or ask us on LINE. Or call 02-570-8449 or 088-807-9770
Open Settings, go to Accounts and choose Automatic replies. Turn them on, set the dates you will be away and type your message, with separate text for people inside and outside your organisation if you wish. You can also block your calendar or decline new meetings during that time. Replies stop automatically when the period ends. Menu names may differ slightly between Outlook versions.
Open the calendar and choose New event. Add a title, attendees and a date and time, and use the Scheduling Assistant to see when everyone is free. Turn on Teams meeting to create an online meeting link, then click Send. Attendees receive an invitation they can accept or answer with a new time, and the meeting appears in everyone's calendar.
The new Outlook for Windows looks and works much like Outlook on the web and includes newer features such as pinning, Schedule send and OneDrive link attachments. Classic Outlook is still available and handles some things the new Outlook supports only partly, such as public folders and PST files. Most organisations are moving to the new Outlook, so this course teaches it first and explains the differences you need to know.
It suits staff in organisations, teachers, lecturers and administrative staff who use email and calendars every day, as well as people who have just moved to the new Outlook. You should be able to use a computer and Windows, read English menus reasonably well and have a Microsoft 365 email account from work or school to practise with.
You will be able to write and reply to email appropriately, attach files and share OneDrive links, organise mail with folders, categories and flags, find messages quickly, set automatic replies, schedule appointments and Teams meetings, manage contacts, follow up tasks in Microsoft To Do and recognise phishing. Participants who complete the training receive a Certificate of Completion with its own number, which can be verified online.
Yes. It can be run in-house for your team, with content adapted to your setup, such as the settings your administrators allow, your department's shared mailboxes and your organisation's standard signature. You can request a quotation from this page, or contact us on LINE @itgenius or by phone on 02-570-8449.
Articles are published in Thai.
Many organisations have switched on Microsoft 365, yet most staff still use only email, Word and Excel the old way. Files travel back and forth as attachments, several versions get mixed up, meetings are arranged in private chats, and people are unsure…
