AI for Government and Public Sector is a hands-on course in using ChatGPT, Gemini, Copilot and NotebookLM for official letters, meeting minutes, budget reports and public services, classifying data and masking personal information under PDPA first. It suits civil servants and local government staff, and you leave with an AI usage guideline and an adoption plan for your unit.
Public sector work involves a large volume of documents that are produced again and again: official letters, internal memos, meeting minutes, performance reports and replies to citizens. Generative AI tools such as ChatGPT, Gemini, Copilot and NotebookLM can cut the time spent drafting and summarising this work considerably. But government agencies hold citizens' data, so using AI has to start with knowing which kinds of data may be used, which must never be entered, and that officers remain responsible for checking every piece of work that goes out.
This course takes civil servants and local government staff through hands-on work with sample documents, starting with data classification and PDPA principles, then prompting for government work, drafting letters and summarising meetings, and searching regulations and manuals with NotebookLM. It continues with budget data analysis, project proposals, public communication and an AI usage guideline for the agency, and closes with a 30-day adoption plan. (2 days, 6 hours per day, 12 hours in total, Beginner level.)
Course Details
A 2-day, 6-hours-per-day hands-on course (09:00-16:00) at Beginner level for government and local government staff, with no AI background needed. Learners use ChatGPT, Gemini, Microsoft Copilot and NotebookLM with their own accounts or accounts approved by their agency, and every lab uses sample documents with no real citizen data. Learners take home the course handbook, a prompt library for government work, a checklist for reviewing AI drafts, an AI usage guideline template and a 30-day adoption plan form.
Section 1: AI in the Public Sector: Opportunities and Boundaries
Section 2: Lab: Data Classification and PDPA Before Using AI
Section 3: Lab: Prompting for Government Work
Section 4: Lab: Drafting Official Letters and Memos
Section 5: Lab: Meeting Summaries and Minutes
Section 6: Lab: Searching and Summarising Regulations with NotebookLM
Section 7: Lab: Budget Data and Performance Reports
Section 8: Lab: Writing Project Proposals and Budget Requests
Section 9: Lab: Public Services and Public Relations
Section 10: Workshop: An AI Usage Guideline for Your Agency
Section 11: Lab: Building a Task-specific AI Assistant
Section 12: Workshop: A 30-day AI Adoption Plan
No public rounds are open right now. Join the waiting list and we will contact you first when the next round opens, or ask us on LINE. Or call 02-570-8449 or 088-807-9770
Start by sorting documents by classification, such as public, internal and confidential, and use AI only with data your agency's rules allow. Then mask anything that identifies a person before pasting it into a tool, such as names, national ID numbers, addresses and phone numbers, replacing them with placeholders, and review the output before using it. This follows the PDPA principle of using only the personal data that is necessary.
Give the prompt the full picture: the type of document, such as an external letter or internal memo, the sender, recipient, subject, reasons and the action you want, and attach your agency's template or a sample letter so the AI follows the format and register. Then review in order: facts, figures, names, positions, cited regulations and wording, because AI drafts quickly but officials remain responsible for the content.
NotebookLM lets you upload your own documents, such as regulations, manuals and circulars, and ask questions in plain language. Its answers draw only on the sources you added and show citations you can click to see the original passage, which makes it well suited to checking what the rules say on a matter or summarising long documents. Always open the cited source text before relying on it in real work.
It suits civil servants and staff of government agencies and state enterprises, local government personnel, officers in records, finance, planning and budgeting, and supervisors who need to set AI guidelines for their teams. It is a beginner course: general computer and office software skills are enough, and no programming or AI knowledge is required.
You will be able to classify data and mask personal information before using AI, draft official letters, memos and meeting minutes and review them systematically, search and summarise regulations with NotebookLM, use AI to analyse budget data and write project proposals, and draft an AI usage guideline and a 30-day plan for your unit. Participants receive a Certificate of Completion with its own number that can be verified online.
Yes, it can be run in-house for your agency, with lab examples adapted to your team's work, such as the types of letters, regulations or reports you handle regularly, while all labs still use mock documents with no real citizen data. Request a quotation from this page, or contact LINE @itgenius or call 02-570-8449.
Hospital staff spend a great deal of time on work that is not direct patient care: letters, memos, meeting minutes, appointments, duty rosters, quality documents and answering questions from service users. Generative AI can reduce the time this paperwork…
In most organizations staff are already using AI, but there is no policy saying how far they may go, what data must never be entered, who is accountable when the output is wrong, or how the company would show an auditor that controls actually exist. That gap…
AI has become a basic workplace tool, yet many employees still do not know how to start, what work it fits, or what to watch out for. This one-day (6-hour) course is designed for people in every function who have no IT background: understand how AI works…
