Section 1: AI in the UX/UI Process
- Which stages of Design Thinking and the Double Diamond AI can genuinely support
- Risks: insights with no evidence, and synthetic users that cannot replace real ones
- User data and PDPA: what must never be uploaded and how to remove personal data
- Choosing tools for the job: AI assistants, UI generators and prototyping tools
- Lab: set up an AI workspace and agree usage rules for the team
Section 2: Lab: Planning Research with AI
- Draft a research plan: goals, research questions and methods
- Draft an interview guide and a screener for recruiting participants
- Draft a survey and have AI check for leading or biased questions
- Lab: a research plan and interview guide for a sample service brief
Section 3: Lab: Interview Synthesis and Affinity Mapping
- Transcribe interviews with consent and remove identifying details before analysis
- Have AI cluster themes and draft an affinity map from several interviews
- Check every insight against users' actual words and drop anything without evidence
- Analyse large numbers of open-ended survey answers
- Lab: synthesise insights from six simulated interviews
Section 4: Lab: Personas, Journey Maps and Problem Statements
- Draft personas from evidenced insights, not from AI imagination
- Build a customer journey map with pain points and design opportunities
- Write a problem statement and How Might We questions
- Lab: a persona and journey map from the Section 3 research
Section 5: Lab: Heuristic and Accessibility Reviews with AI
- Have AI review screenshots against Nielsen's heuristics
- Compare flows of competitors or similar services from screenshots
- Check contrast, text size and basic accessibility issues
- Rank issues by severity and re-check them with a designer's judgement
- Lab: a review report for the screens of a sample app