AIOps and AI for IT Service Management is a course in applying AI to Prometheus and Grafana data, from anomaly detection, alert correlation and root cause analysis to ticket classification and runbook agents with an approval step. It suits IT operations, SRE and service desk teams who want fewer noisy alerts and faster, more consistent incident handling.
As systems grow to many services, IT operations and service desk teams run into the same problems. One fault sets off dozens of alerts at once, tickets arrive without the right category, the same issue gets solved again because nobody can find the last fix, and the runbook goes unread at two in the morning. AIOps and AI for IT service management can ease this load, provided the AI works on the organisation's real data and people approve the steps that matter.
This course builds on Observability with Prometheus and Grafana. It does not repeat installation or dashboard basics, and instead puts metric, log and ticket data to work with AI in a structured way. Learners detect metric anomalies, cut duplicate alerts and group them into a single incident, analyse logs and build a root cause assistant that cites its evidence. They then use LLMs to classify and route tickets, find similar tickets with answers from the knowledge base, and turn runbooks into a runbook agent in n8n that must ask for approval before changing a system. The course closes with a capstone that runs from the first alert to a closed ticket. (2 days, 6 hours per day, 12 hours in total, Intermediate level.)
Course Details
A 2-day course, 6 hours per day (12 hours in total, 09:00-16:00), alternating lectures with labs on a single simulated microservice system throughout. Intermediate level. The course builds on Observability with Prometheus and Grafana and does not repeat installation or basic PromQL and dashboards. Instead it puts metric, log and ticket data to work with AI, from anomaly detection, alert correlation and root cause
analysis to ticket handling and a runbook agent that must ask for approval before changing a system. Every lab runs on the learner's own machine with Docker. Learners use a local LLM through Ollama, or their own or company API key, with API usage billed by actual use. Learners take home a lab guide, docker-compose files for the simulated system, Python scripts, n8n workflow files and runbook templates.
Section 1: AIOps and AI for ITSM: An Overview
Section 2: Lab: Setting Up the Simulated AIOps Environment
Section 3: Lab: Metric Anomaly Detection
Section 4: Lab: Alert Deduplication and Incident Correlation
Section 5: Lab: AI-Assisted Log Analysis
Section 6: Lab: A Root Cause Assistant
Section 7: Lab: Automatic Ticket Classification and Routing
Section 8: Lab: Duplicate Tickets and the Knowledge Base
Section 9: Lab: From Runbook to Runbook Agent
Section 10: Lab: Safe Auto-Remediation
Section 11: Measuring and Governing AIOps
Section 12: Workshop: Capstone from Alert to Closed Ticket
No public rounds are open right now. Join the waiting list and we will contact you first when the next round opens, or ask us on LINE. Or call 02-570-8449 or 088-807-9770
Built for IT operations, SRE and DevOps teams who run systems with Prometheus and Grafana · Service desk and ITSM teams who want to handle tickets faster and more accurately · Platform engineers who want to reduce alert fatigue and repetitive fixes Background you should have: Working knowledge of Prometheus, Alertmanager and Grafana, or completion of Observability with Prometheus and Grafana · Basic Python, Docker and Linux command-line skills Not sure the fit is right? Talk to our team on LINE @itgenius or call 02-570-8449.
THB 7,900 (currently THB 7,110 on promotion). The course runs 12 hours. The price excludes 7% VAT (for payment in a company's name). Pay by bank transfer to the company account, confirm it on our payment page, and we can issue the receipt or tax invoice in your company's name.
Yes. Everyone who completes the course receives a Certificate of Completion from IT Genius Institute. Each certificate carries its own number, and anyone holding that number can verify it online on our certificate page, so you can add it to your portfolio or pass it to HR as evidence of training.
You can attend onsite at IT Genius Institute or arrange to join online, and we also run it as a private in-house session for your team. Ask about dates and venues on LINE @itgenius or call 02-570-8449.
Yes. You may retake the same course free of charge in a later round, under the institute's conditions. Tell our team which course and round you attended, and we will check it and offer you the rounds that still have seats. Ask us on LINE @itgenius or call 02-570-8449.
Enrol online with the registration form on this page. You can register several attendees at once and enter your tax ID and billing address for the tax invoice. Or request a company quotation straight from the quote button. For anything else call 02-570-8449 or reach us on LINE @itgenius.
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