AI · AIC-95

AI for Workforce

AI for Workforce is a hands-on course in which staff bring real tasks from their own jobs and practise using an AI assistant safely through a working day, from email and documents to meetings, research and simple tables. It suits employees in every department and team leads, and you leave with department prompt kits and a personal AI routine.

Updated
From 4,410 THB / person 4,900 −10% excl. VAT 7% · group rates available
PDFDownload the course outline
  • Duration6 hours · 1 days
  • FormatOnsite / live online
  • Next roundOn request
  • CertificateIncluded

Course overview

Many employees already know about AI and have asked it the odd question, yet it has not become part of their everyday work. They are unsure which tasks to start with, what data they may or may not enter, and how far the output can be trusted, so AI gets used now and then and the time savings never really appear. This course keeps theory to a minimum. Learners bring real tasks from their own jobs and practise them in the order of a working day, from opening the inbox in the morning to handing over work before going home.

Learners set up the AI assistant their organisation allows, whether ChatGPT, Gemini, Microsoft Copilot or Claude, safely, learn prompt basics that hit the target, and then practise on email and planning, documents and reports, meeting summaries and follow-ups, research and comparison, and simple tables. Ready-to-adapt prompt kits cover HR, finance, sales, admin and operations. The day closes with checking quality, measuring time saved, and building a personal AI routine and a shared team prompt library. (1 day, 6 hours, Beginner level.)

What you’ll gain

  • Choose the tasks in your own job that suit AI, based on frequency, time spent and risk
  • Set up the AI assistant your organisation allows safely, and identify data that must not go into consumer tools
  • Write basic prompts that state context, task and output format, and refine them until the result is on target
  • Use AI to handle email, plan work, and write, summarise and edit documents in daily work
  • Use AI to summarise meetings, follow up on actions, research and compare options, and organise simple tables, while checking accuracy
  • Adapt a department prompt kit to your own work
  • Check the quality of AI output, measure the time saved, and set up a personal AI routine and a team prompt library

Who this course is for

  • Employees in any department who want to use AI in their daily work in a structured way
  • HR, finance, sales, admin and operations staff who handle a lot of documents, email and meetings
  • Team leads who want their team to use AI consistently and share a prompt library
  • Organisations that already allow staff to use AI assistants and want safe, real everyday use

Prerequisites

  • Able to use a computer, email and basic office software
  • An account for at least one AI assistant, either a free account or one approved by your organisation
  • to 5 real tasks from your own work, such as emails, reports or meeting notes, with confidential and personal data removed
  • No AI or IT background is needed

Curriculum

Course Details

A 1-day, 6-hour hands-on course (09:00-16:00) at Beginner level for employees in every department. Learners bring real tasks from their own jobs and practise them in the order of a working day, using the AI assistant their organisation allows, such as ChatGPT, Gemini, Microsoft Copilot or Claude, on a free account or an organisation account. The institute does not provide accounts or licences. Unlike AI Literacy

for Everyone, which builds AI foundations for everyone, this course focuses on hands-on daily work for each department. In-depth ChatGPT use is covered in ChatGPT for Work, Copilot inside Office apps in Microsoft 365 Copilot for Employees, and organisational policy in AI Governance and Responsible AI. Learners take home the course handbook, practice files, department prompt kits, a team prompt library template, a quality checklist and a time-saved log.

Day 1: Using an AI Assistant on Real Work Through a Working Day

Section 1 Workshop: AI in My Job and Where to Start
  • A quick recap of what AI assistants do well and which tasks still need human judgement
  • Group your work by type: writing, summarising, organising, researching, analysing and communicating
  • Score tasks by frequency, time spent and data risk to find the ones most worth doing with AI
  • Workshop: list 8 to 10 real tasks from your own job and pick 3 to 5 to practise throughout the day
Section 2 Lab: Setting Up Your AI Assistant Safely
  • Choose a tool your organisation allows, and how consumer accounts differ from enterprise versions on data protection
  • Settings for chat history, use of data to improve models, and the assistant's memory
  • Sort data into three levels: fine to enter, remove details first, and never enter, under PDPA and company policy
  • Copyright of documents you upload, and disclosing AI use according to company policy
  • Lab: set up your account and write custom instructions that describe your role and how you like work delivered
Section 3 Lab: Prompt Basics for On-target Results
  • A prompt structure that works in any tool: context, task, audience, format and constraints
  • Give examples, set the tone, and let the AI ask you questions when information is missing
  • Refine the output step by step instead of starting over, and save prompts that work for reuse
  • Lab: turn a terse prompt for one of your real tasks into one that gives usable output within 2 or 3 rounds
Section 4 Lab: Morning Inbox and Planning
  • Summarise long emails or threads and sort out what needs a reply, an action or more information
  • Draft replies in Thai and English, adjusting the tone to the recipient
  • Prioritise today's work and break large tasks into smaller steps
  • Lab: using sample emails or your own with confidential data removed, build a task list and draft 3 replies
Section 5 Lab: Writing, Summarising and Editing Documents and Reports
  • Draft documents from headings and the information you have, such as internal memos, announcements and short reports
  • Summarise long documents for the reader: executive summary, key points and decisions needed
  • Proofread, restructure and change format, for example a report into a slide outline or an FAQ, and translate between Thai and English
  • Lab: draft or improve one real document of your own, then review it before use
Section 6 Lab: Meetings and Follow-ups
  • Prepare a meeting agenda and good questions to ask from the documents you have
  • Summarise meeting notes or a transcript into decisions, actions, owners and due dates
  • Get consent before recording or transcribing a meeting, and check names and figures
  • Lab: turn sample meeting notes into an action items table and draft a follow-up email
Section 7 Lab: Research and Comparison with Sources
  • Use the AI assistant's web search mode and open the sources it cites
  • Ask questions about your own documents with Gemini Notebook (formerly NotebookLM) so answers stay grounded in the sources you chose
  • Build a comparison table of options, such as suppliers, tools or approaches, with clear criteria
  • Watch for made-up information (hallucination) and check facts before you rely on them
  • Lab: compare three options for your own work and check every source
Section 8 Lab: Data and Simple Tables
  • Turn scattered text into a table and clean up duplicate or inconsistent entries
  • Ask AI to explain or help write Excel or Google Sheets formulas step by step
  • Summarise trends from a small table, and always re-check the numbers yourself
  • Lab: turn sample data into a summary table with 3 observations
Section 9 Workshop: Department Prompt Kits
  • HR: job postings, interview questions and onboarding documents
  • Finance and sales: explaining figures to non-specialists, quotations, customer follow-up emails and visit summaries
  • Admin and operations: internal memos, standard operating procedures, checklists and issue reports
  • Workshop: pick your department's kit, adapt it to your real work and test it on the tasks you chose
Section 10 Workshop: End-of-day Handover, AI Routine and Team Prompt Library
  • Summarise the day's work and write a handover note for teammates
  • A quality checklist: accuracy, completeness, tone, personal data and sources
  • Measure time saved by logging the time for the same task before and after using AI
  • Workshop: plan a personal daily AI routine and add your best prompts to the team prompt library template

Schedule & training options

For individuals — public rounds

No public rounds are open right now. Join the waiting list and we will contact you first when the next round opens, or ask us on LINE. Or call 02-570-8449 or 088-807-9770

For organisations — in-house / private

  • Tailor the content to your team’s tools and projects
  • Your dates, at your office or live online
  • Quotation with tax ID for procurement
Corporate training quote

Instructors

Frequently asked questions

How does this course differ from AI Literacy for Everyone?

AI Literacy for Everyone builds the foundations: what AI is, how the main tools differ, their limits and PDPA, and it suits people who are new to AI. This course covers AI concepts only briefly and spends most of the day on hands-on practice with real tasks that learners bring, organised around a working day, together with department prompt kits, measuring time saved and a team prompt library. For in-depth ChatGPT and Custom GPT work, see ChatGPT for Work. For Copilot inside Word, Excel and Outlook, see Microsoft 365 Copilot for Employees. For organisational policy, see AI Governance and Responsible AI.

Which AI accounts do I need, and does the institute provide them?

The institute does not provide accounts or licences. Learners use their own free accounts or accounts approved by their organisation, for at least one tool such as ChatGPT, Gemini, Microsoft Copilot or Claude. With a Google account you can also use Gemini Notebook to ask questions about documents. Please sign in and try your account before the training day.

My organisation allows only one tool. Can I still follow the whole course?

Yes. The course teaches ways of working that apply to any AI assistant, so you can do every lab with the single tool your organisation allows. The instructor points out where menus or capabilities differ between tools, such as web search, file uploads and custom instructions.

Can I practise with real company work, and what should I watch out for?

Yes, but remove confidential information, customer data and personal data under PDPA first, especially when you use a personal consumer account. If that is not practical, the instructor provides sample files to practise with instead. The course includes sorting data into levels: fine to enter, remove details first, and never enter.

How do enterprise AI accounts differ from consumer accounts for data protection?

Enterprise versions, such as ChatGPT Business or Enterprise, Gemini in Google Workspace and Copilot Chat signed in with a work account, come with organisation-level data protection terms and by default do not use business data to train models. Consumer accounts may use conversations to improve models, depending on the defaults and your settings. Provider terms can change, so always check with your IT team and company policy which account may be used for which level of data.

How do I know AI is really saving me time?

During the course you log the time the same task takes before and after using AI, including time spent reviewing, and you take a time-saved log home to keep measuring on real work. Results depend on the task and the person, so the course gives you a way to measure that you can report to your manager rather than a ready-made figure.