AI · AIC-15

AI Essentials for Executives

AI Essentials for Executives is an executive course that explains AI, generative AI, LLMs and agentic AI in business terms, along with finding use cases and managing risks such as hallucination and PDPA, with no technical background needed. It suits CEOs, C-level executives and department heads, and you leave with an AI opportunity map and a 30-60-90-day plan.

Updated
From 8,010 THB / person 8,900 −10% excl. VAT 7% · group rates available
PDFDownload the course outline
  • Duration12 hours · 2 days
  • FormatOnsite / live online
  • Next round19–20 Jan 27
  • CertificateIncluded

Course overview

AI is becoming a basic organizational capability, just like the internet, cloud and digital transformation before it. Executives do not need to know how to build an AI model or write code, but they should understand what AI is, what it can and cannot do, how it affects business, which kinds of work suit AI, how it can support executive decisions, what data should or should not be used with AI, what risks it carries, where the organization should start, how to choose AI use cases, and how to set a safe approach to AI in

the organization. This course is designed for executives who want to understand AI from a business perspective without going deep into the technology, through lecture, demonstration, case study and executive workshops. Learners come to understand the big picture of AI, Generative AI, LLM and Agentic AI, see the impact on business and competition, discover AI use cases in their organization, understand hallucination, privacy, PDPA, cybersecurity and AI governance, and finish with executive workshops that send them home with an AI Opportunity Map, AI Priority Matrix and a 30-60-90 day plan for their own organization.

What you’ll gain

  • Understand the big picture of AI at the executive level and explain the differences between AI, Machine Learning, Generative AI, LLM and Agentic AI
  • Understand the capabilities and limits of AI and the positioning of ChatGPT, Claude, Gemini, Microsoft Copilot and other AI platforms
  • See the impact of AI on business and competition and discover AI use cases within the organization
  • Use AI to help analyze data and support executive decisions
  • Understand hallucination and AI risks, and the principles of privacy, cybersecurity and PDPA
  • Understand basic AI governance and the human-in-the-loop concept
  • Prioritize AI use cases by business impact, feasibility, risk and time to value
  • Build an AI Opportunity Map, AI Priority Matrix and a 30-60-90 day plan for their own organization

Who this course is for

  • CEOs, managing directors, business owners and C-level executives
  • Directors, department managers, branch managers and business unit managers
  • Executives in government agencies, hospitals and educational institutions
  • Executives in HR, marketing, sales, finance, operations and IT
  • Those responsible for digital transformation and AI transformation

Prerequisites

  • No AI or programming background required - designed for beginner-level executives
  • General computer and internet skills
  • Understanding of the organization's business and processes to use as the executive workshop problem
  • Some prior use of generative AI such as ChatGPT, Claude or Gemini helps but is not required

Curriculum

Day 1 AI Fundamentals and Business Opportunities

Section 1: AI Landscape for Executives

  • Why every executive must understand AI: it is not just IT's concern but a business capability
  • AI and business competition, productivity, cost reduction, revenue growth, customer experience and business innovation
  • From Digital Transformation to AI Transformation: Digitization, Digitalization, Digital Transformation and AI Transformation

Section 2: AI, Machine Learning, Generative AI, LLM and Agentic AI

  • Artificial Intelligence and its core capabilities (Prediction, Classification, Recommendation, Automation, Generation, Analysis), and Machine Learning in business language with examples like fraud detection, sales forecasting and customer segmentation
  • Deep learning (image/speech recognition, NLP) and Generative AI that creates text, image, audio, video, document, code and reports
  • Large Language Model (Model, Prompt, Token, Context, Knowledge, Response) and Agentic AI that takes a goal, plans, works multiple steps, uses tools and checks results

Section 3: Understanding the AI Ecosystem

  • The difference between AI Model, AI Platform, AI Application and Enterprise AI
  • An overview of the roles of ChatGPT, Claude, Gemini, Microsoft Copilot and enterprise AI platforms
  • Public AI vs Enterprise AI on data, privacy, access control, integration, security and governance

Section 4: AI Changes Business Competition

  • AI and productivity (less time on reports, search, documents, meetings and repetitive work) and AI and revenue (lead generation, sales intelligence, personalization, upselling, cross-selling)
  • AI and cost reduction (automation, customer support, document processing, knowledge management)
  • AI and customer experience (chatbot, personalized service, 24/7 support) and AI and innovation (new product, service, business model)

Section 5: AI Use Cases Across the Organization

  • AI for Management (executive summary, meeting summary, strategic research, competitor analysis, decision support) and AI for Marketing (market research, customer persona, content, campaign, SEO/AEO/GEO)
  • AI for Sales (lead research, proposal, customer analysis, CRM intelligence), AI for HR (recruitment, job description, L&D) and AI for Finance (financial summary, expense analysis, budget support)
  • AI for Customer Service (chatbot, FAQ, ticket classification) and AI for Operations (SOP, workflow, document processing, quality control, knowledge management)

Section 6: Workshop 1-2 - AI Use Case Discovery and Top 10 AI Use Cases

  • Workshop 1: analyze your own organization - identify business processes (Sales, Marketing, HR, Finance, Customer Service, Operations) and pain points (time-consuming, repetitive, document-heavy, error-prone, slow to respond)
  • Match with AI capabilities: Generate, Analyze, Summarize, Recommend, Search and Automate
  • Workshop 2: build the Top 10 AI Use Cases for your organization with a table of department, problem, AI solution and expected benefit
Day 2 AI for Executive Decision Making, Risk and Governance

Section 7: AI as an Executive Assistant

  • AI for executive work: research, summarization, analysis, planning, brainstorming and decision support
  • Executive summary - have AI summarize reports, meetings, proposals, research and financial documents
  • Format the output as Key Finding, Risk, Opportunity and Recommended Action

Section 8: AI for Decision Support + Workshop 3

  • How AI supports decisions: compare options, analyze pros/cons, identify risk, rank alternatives, scenario analysis and decision matrix
  • Example executive decisions: choosing software, vendor, project, investment and comparing business strategy
  • Workshop 3 (Executive AI Decision Assistant): use AI on a case study choosing among three vendors - analyze pros/cons, build evaluation criteria and a decision matrix, analyze risk and summarize a recommendation

Section 9: Understanding AI Hallucination

  • What hallucination is: AI can produce plausible but incorrect information, and why AI answers wrong (insufficient context, unclear prompt, knowledge limitation, data quality)
  • How to reduce risk: verify, cross-check, ask for source, provide context and human review
  • The key idea: AI output does not equal fact

Section 10: Data Privacy, PDPA and Cybersecurity for AI

  • What data should not go into AI: passwords, API keys, customer data, health data, financial data, employee data, confidential documents and trade secrets
  • Personal data, sensitive data and public-AI risk (data retention, usage, access, security, privacy) to consider before letting staff use public AI
  • Cybersecurity risks of AI: data leakage, phishing, social engineering, deepfake, fake content, prompt injection, AI-generated malware and identity fraud

Section 11: AI Governance, Human-in-the-loop and Workshop 4

  • AI governance defines who can use AI, for what, with what data, who reviews and who is responsible, plus an AI usage policy (Allowed, Restricted, Prohibited)
  • Human-in-the-loop: AI recommends, humans decide - work requiring human approval such as financial approval, legal decisions, hiring, medical decisions, contracts and public communication
  • Workshop 4 (AI Risk Checklist): analyze your organization's AI use cases across data, privacy, security, legal, business and reputation risk

Section 12: AI Opportunity Prioritization and Workshop 5

  • Assessing use cases across four dimensions: business impact (revenue, cost, productivity, CX), feasibility (data, technology, skill, integration), risk (privacy, security, compliance) and time to value (quick win, medium term, strategic)
  • Workshop 5 (AI Priority Matrix): rank the Day 1 Top 10 use cases by impact, feasibility, risk and priority
  • Group them into Quick Win, Strategic AI, Experiment and Delay

Section 13: Final Workshop - AI Opportunity Map, Action Plan and 30-60-90 Day Roadmap

  • AI Opportunity Canvas: build an AI Opportunity Map with Business Challenge, AI Opportunity, Target User, Business Benefit, Data Required, Risk, Human Control and KPI
  • Executive Action Plan: choose Top 3 AI Initiatives (Quick Win, Productivity Improvement, Strategic AI) with owner, business goal, expected benefit, timeline, KPI and risk
  • 30-60-90 Day AI Roadmap: 30 days to find use cases and pick a pilot, 60 days to trial and measure, 90 days to evaluate and scale, with a course wrap-up

Schedule & training options

For individuals — public rounds

19–20January
Classroom19–20 Jan 27
20 seats left
13–14July
Classroom13–14 Jul 27
20 seats left
14–15December
Classroom14–15 Dec 27
20 seats left

For organisations — in-house / private

  • Tailor the content to your team’s tools and projects
  • Your dates, at your office or live online
  • Quotation with tax ID for procurement
Corporate training quote

Instructors

Frequently asked questions

How do generative AI, LLMs and agentic AI differ?

Generative AI creates new content such as text, images, audio or code. A large language model, or LLM, is the engine behind text-based generative AI: it takes a prompt and predicts a response from what it has learnt. Agentic AI goes a step further by taking a goal, planning, carrying out several steps, using tools and checking its own results. Each works at a different level and needs a different degree of oversight.

How should an organisation prioritise its AI use cases?

Score each use case on business impact, feasibility in terms of data and systems, risk around data and regulation, and time to value. Plot them on an AI priority matrix and start with those that have high impact, are easy to deliver and carry low risk, so you see results quickly and build support, before moving on to more complex projects.

How do public AI and enterprise AI differ on data security?

Public AI means personal accounts that staff sign up for themselves: the organisation has little control over what data goes in, and some services may use it to improve their models depending on account terms. Enterprise AI plans offer user access management, integration with internal systems, data-use agreements and usage auditing. Organisations should define which classes of data may be used with which tools, in line with PDPA.

Who is the AI Essentials for Executives course for, and what should I know beforehand?

It suits CEOs, managing directors, business owners and C-level executives, directors and department or branch managers, leaders in government agencies, hospitals and educational institutions, and those responsible for digital or AI transformation. No AI or programming knowledge is needed, just general computer skills and an understanding of your organisation's business. Having tried ChatGPT, Claude or Gemini helps.

What will I be able to do after the AI Essentials for Executives course?

You will be able to explain AI, machine learning, generative AI, LLMs and agentic AI in business terms, identify AI use cases and rank them by impact, feasibility, risk and time to value, understand risks such as hallucination and PDPA alongside basic AI governance, and leave with an AI opportunity map and a 30-60-90-day plan for your organisation. Participants who complete the training receive a Certificate of Completion with its own number, which can be verified online.

Can the AI Essentials for Executives course be run in-house for our leadership team?

Yes. It can be run in-house for your leadership team, with examples adapted to your business, such as using your company's real processes and goals in the executive workshop to produce a shared AI opportunity map. You can request a quotation from this page, or contact us on LINE @itgenius or by phone on 02-570-8449.