Section 7: AI as an Executive Assistant
- AI for executive work: research, summarization, analysis, planning, brainstorming and decision support
- Executive summary - have AI summarize reports, meetings, proposals, research and financial documents
- Format the output as Key Finding, Risk, Opportunity and Recommended Action
Section 8: AI for Decision Support + Workshop 3
- How AI supports decisions: compare options, analyze pros/cons, identify risk, rank alternatives, scenario analysis and decision matrix
- Example executive decisions: choosing software, vendor, project, investment and comparing business strategy
- Workshop 3 (Executive AI Decision Assistant): use AI on a case study choosing among three vendors - analyze pros/cons, build evaluation criteria and a decision matrix, analyze risk and summarize a recommendation
Section 9: Understanding AI Hallucination
- What hallucination is: AI can produce plausible but incorrect information, and why AI answers wrong (insufficient context, unclear prompt, knowledge limitation, data quality)
- How to reduce risk: verify, cross-check, ask for source, provide context and human review
- The key idea: AI output does not equal fact
Section 10: Data Privacy, PDPA and Cybersecurity for AI
- What data should not go into AI: passwords, API keys, customer data, health data, financial data, employee data, confidential documents and trade secrets
- Personal data, sensitive data and public-AI risk (data retention, usage, access, security, privacy) to consider before letting staff use public AI
- Cybersecurity risks of AI: data leakage, phishing, social engineering, deepfake, fake content, prompt injection, AI-generated malware and identity fraud
Section 11: AI Governance, Human-in-the-loop and Workshop 4
- AI governance defines who can use AI, for what, with what data, who reviews and who is responsible, plus an AI usage policy (Allowed, Restricted, Prohibited)
- Human-in-the-loop: AI recommends, humans decide - work requiring human approval such as financial approval, legal decisions, hiring, medical decisions, contracts and public communication
- Workshop 4 (AI Risk Checklist): analyze your organization's AI use cases across data, privacy, security, legal, business and reputation risk
Section 12: AI Opportunity Prioritization and Workshop 5
- Assessing use cases across four dimensions: business impact (revenue, cost, productivity, CX), feasibility (data, technology, skill, integration), risk (privacy, security, compliance) and time to value (quick win, medium term, strategic)
- Workshop 5 (AI Priority Matrix): rank the Day 1 Top 10 use cases by impact, feasibility, risk and priority
- Group them into Quick Win, Strategic AI, Experiment and Delay
Section 13: Final Workshop - AI Opportunity Map, Action Plan and 30-60-90 Day Roadmap
- AI Opportunity Canvas: build an AI Opportunity Map with Business Challenge, AI Opportunity, Target User, Business Benefit, Data Required, Risk, Human Control and KPI
- Executive Action Plan: choose Top 3 AI Initiatives (Quick Win, Productivity Improvement, Strategic AI) with owner, business goal, expected benefit, timeline, KPI and risk
- 30-60-90 Day AI Roadmap: 30 days to find use cases and pick a pilot, 60 days to trial and measure, 90 days to evaluate and scale, with a course wrap-up