Course Details
A 1-day course, 6 hours in total (09:00-16:00), run as an experiential workshop with around 70% of the time spent on group activities, reflection and simulations. Suitable for all levels with no technology skills required. Microsoft 365 Copilot Chat is used as a supporting tool in some activities, which calls for at least one notebook or smartphone per team with a Microsoft 365 Copilot account, but the heart of the
course is developing human skills. The reference frameworks are the WEF Future of Jobs Report 2025 and design thinking (Stanford d.school). The instructor provides scenario cards, flipcharts and sticky notes. Assessment includes a pre- and post-course self-assessment of core skills, evaluation of participation and output in the Human + AI Challenge, and a post-course satisfaction survey. Learners take home a critical thinking checklist, design thinking tools and a 90-day Personal Development Plan.
Day 1: Building Human Strengths to Add Real Value Alongside AI
Section 1: How Work Is Changing in the AI Era
- Key findings from the WEF Future of Jobs Report 2025 that every worker should know
- Around 39% of the skills employers need will change by 2030
- Fast-growing skills: creative thinking, resilience and flexibility, curiosity, and leadership
- Work AI does well compared with work that still depends on people
- Human + AI collaboration in a human-in-the-loop model where people make the decisions
Section 2: Critical Thinking about AI Output
- Questioning AI answers before using them to make decisions
- Checking the evidence and the source of information
- Separating facts from opinions
- Watching for bias, both in AI and in ourselves
- Activity: AI says this, so how far can we trust it?
Section 3: Creative Thinking and Design Thinking
- The design thinking process: Empathize, Define, Ideate, Prototype, Test
- Using AI as a brainstorming partner to widen the range of ideas
- The human role in choosing, filtering and deciding among the ideas
- Solving workplace problems with design thinking, with AI as an assistant
Section 4: Decision Making under Uncertainty
- Weighing options when information is incomplete or conflicting
- Deciding on information AI has summarized while knowing its limits
- Assessing the risks and impact of each option
- Owning the decision even when AI proposed the options
Section 5: Communication and Teamwork
- Active listening and empathy
- Giving and receiving feedback constructively
- Working across functions and communicating with many groups of stakeholders
- AI can draft the message, but only people can build trust
Section 6: Emotional Intelligence and Resilience
- Recognizing and understanding your own emotions
- Managing stress caused by change at work
- Resilience: recovering and adapting when the unexpected happens
- Building a growth mindset toward new technology
Section 7: Learning Agility and Lifelong Learning
- Techniques for learning new things quickly
- Using AI as a tutor (AI Tutor) for self-development
- Lifelong learning with AI as an assistant
- Curiosity, a fast-growing skill that helps you keep pace with new technology
Section 8: Ethics and Accountability
- Integrity in using AI to help with work
- Disclosing which work was done with AI assistance
- Accountability for the work you deliver, even when AI helped draft it
- Ethical judgment in situations that are not clear-cut
Section 9: Workshop: Human + AI Challenge
- Each team takes a simulated scenario based on the work of team members or a case study prepared by the instructor
- Example: a customer complains of abnormal product noise while the parts assembly line has a quality problem
- Use AI to gather information and draft options, then apply human skills to understand stakeholders, decide and communicate
- Workshop: present the team result and reflect together
Section 10: A 90-Day Personal Development Plan
- Reviewing your pre- and post-course self-assessment of core skills
- Summarizing your strengths and the skills to develop, drawn from the activities throughout the day
- Setting skill development goals for the next 90 days, with AI as a learning assistant
- Workshop: build your individual Personal Development Plan