Advanced Microsoft Outlook for Microsoft 365 is a hands-on course in the new Outlook, from organising the inbox with rules, Quick Steps and categories and scheduling or recalling messages to sharing calendars, setting up delegates and tracking tasks with Microsoft To Do. It suits everyday Outlook users, secretaries and IT teams helping colleagues move to the new Outlook.
Email and calendars are still the tools people use most at work, yet many people use Outlook only to send and receive mail. Inboxes fill up with thousands of messages, mail is sorted by hand every morning, old messages cannot be found and meetings are booked without knowing whether attendees are free. At the same time Microsoft is moving users from classic Outlook to the new Outlook for Windows, which looks and works differently.
This course covers advanced use of Outlook in Microsoft 365, based mainly on the new Outlook and Outlook on the web. Day one focuses on email: customising reading and writing, organising the inbox with categories, Pin, Snooze and Sweep, rules and Quick Steps, advanced search, scheduled sending, recalling messages and attaching files as links. Day two covers the calendar, calendar sharing and delegates, contacts, tasks with Microsoft To Do and keeping the mailbox under control, and points out which features still need classic Outlook. (2 days, 6 hours per day, 12 hours in total, Intermediate to Advanced level.)
Course Details
This is the 2026 edition of the advanced Microsoft Outlook course. It runs for 2 days, 6 hours per day, 12 hours in total (09:00-16:00), hands-on in each learner's own Microsoft 365 account, at Intermediate to Advanced level. The content has been rewritten from Outlook 2016/2019 for the new Outlook for Windows and Outlook on the web in Microsoft 365, adding Pin, Snooze, Sweep, scheduled sending, the new recall, attaching files as links and Microsoft To Do, and pointing out the features that still need classic Outlook. Learners use their own work or school account, and Copilot features need a separate licence. Learners take home the course handbook, a feature comparison table and a daily Outlook checklist.
Section 1: Outlook in Microsoft 365 Today
Section 2: Lab: Customising Reading and Writing
Section 3: Lab: Organising the Inbox
Section 4: Lab: Rules and Quick Steps
Section 5: Lab: Advanced Email Search
Section 6: Lab: Advanced Sending Techniques
Section 7: Lab: Advanced Calendar and Scheduling Meetings
Section 8: Lab: Sharing Calendars and Delegates
Section 9: Lab: People and Contacts
Section 10: Lab: Tracking Tasks with Microsoft To Do
Section 11: Lab: Mailbox Size and Backing Up Data
Section 12: Workshop: Organising Your Own Email and Calendar
No public rounds are open right now. Join the waiting list and we will contact you first when the next round opens, or ask us on LINE. Or call 02-570-8449 or 088-807-9770
In the new Outlook, right-click a sample message and choose to create a rule, or go to Settings and open Rules. Set the conditions, such as the sender or words in the subject, choose an action, such as moving the message to a folder or adding a category, and save. With several rules, put them in order and use stop processing more rules so they do not overlap.
Sometimes. Recall message in Microsoft 365 works for recipients in the same organisation; whether messages that have already been read can be recalled depends on your organisation's settings, and mail sent to external recipients cannot be recalled. A more reliable approach is to turn on undo send, which gives a short window to cancel before the message leaves, and to use schedule send for important messages so you can check them once more.
Email in Microsoft 365 is already stored on the server, so the online archive should be the main home for old mail. The new Outlook can import PST files with some limits, while full export to a PST file still needs classic Outlook. Check your organisation's policy before exporting, because many organisations restrict keeping email outside their systems.
It suits staff who use Outlook every day, secretaries and executive assistants who manage email and calendars for others, teachers and lecturers, and IT teams helping users move to the new Outlook. You should already be able to send and receive email and make basic appointments in Outlook, and have a work or school Microsoft 365 account with access to Outlook.
You will be able to use the new Outlook confidently and know which jobs still need classic Outlook, organise the inbox with rules, Quick Steps and categories, search email in depth, schedule and recall messages, schedule meetings, share calendars and set up delegates, manage contacts, track tasks with Microsoft To Do and keep the mailbox size under control. Participants who complete the training receive a Certificate of Completion with its own number, which can be verified online.
Yes. It can be run in-house for your team, with the content adapted to your plan for moving to the new Outlook and your organisation's email policy. You can request a quotation from this page, or contact us on LINE @itgenius or by phone on 02-570-8449.
Articles are published in Thai.
Email and calendars are still the main way organisations work, yet many people use Outlook only to send and receive mail. Their inbox holds thousands of messages, they cannot find old email, large attachments fail to send, and meetings arranged over chat get…
