AI · AIC-36

AI for Automotive Dealers

AI for Automotive Dealers is a course in using AI for car dealership work, from vehicle listings and specifications to marketing content and images, answering customers, qualifying leads, booking test drives and analysing sales and stock. It suits dealership and used-car lot owners, sales consultants, marketing teams and after-sales customer care staff.

Updated
From 6,210 THB / person 6,900 −10% excl. VAT 7% · group rates available
PDFDownload the course outline
  • Duration12 hours · 2 days
  • FormatOnsite / live online
  • Next roundOn request
  • CertificateIncluded

Course overview

Car dealers and dealerships must communicate and market constantly: writing vehicle listings and spec details, creating content and marketing images, answering customers and qualifying leads, booking test drives, answering financing and promotion questions, and caring for customers after the sale and service. These tasks are high in volume and must be done consistently, especially for dealers with many models and sales channels. Generative AI helps dealer teams work faster, communicate better and have more time to focus on closing sales. This course is designed to help dealer and dealership teams use AI in real work confidently and systematically,

covering the whole process, from writing listings and content, creating images and marketing media, customer service and lead care, sales and inventory analysis, setting up a dealer assistant and knowledge base, to automation with n8n, plus practices for vehicle and price data accuracy and protecting customer data under PDPA. All content is taught through workshops on real dealer tasks, finishing with a capstone project where learners set up an end-to-end AI toolkit for their own work. (2 days, 6 hours per day, 12 hours in total, Beginner to Intermediate level, no AI or programming background required.)

What you’ll gain

  • Understand how AI changes car dealer work and choose the right AI tool for each task
  • Design prompts and set a consistent dealer brand tone
  • Use AI to write vehicle listings, spec details and marketing content
  • Use AI to create professional images and marketing media
  • Use AI to help answer customers, qualify leads and book test drives
  • Use AI for lead care and CRM, including after-sales customer care
  • Use AI for basic sales and inventory analysis, with data verification
  • Build a dealer assistant and knowledge base with Custom GPT/Gems
  • Set up automation with n8n, such as lead care and service reminders
  • Set practices for vehicle and price data accuracy and protecting customer data under PDPA

Who this course is for

  • Owners and managers of dealerships and car lots
  • Sales teams and sales consultants at car dealers
  • Dealer marketing teams and social media admins
  • Customer and lead care teams, including after-sales service
  • Entrepreneurs selling used cars or managing multiple branches

Prerequisites

  • General computer, smartphone and internet skills
  • Experience using social media or marketing channels to sell cars
  • Understanding of your car sales work or process to use as a case study during training
  • No AI or programming background required

Curriculum

Course Details

A 2-day course, 6 hours per day (12 hours in total), delivered as a hands-on workshop with a capstone project. Beginner to Intermediate level, no AI background required. Learners take home a dealer prompt library, a dealer assistant (Custom GPT/Gem), listing and content templates, and a data-accuracy and PDPA checklist.

Day 1 AI for Marketing, Listings and Customer Service

Section 1: AI in Car Dealer Work

  • An overview of generative AI in dealer and dealership work and what changes in the process
  • AI use cases: listings, content, images, customer service, leads, sales analysis and after-sales service
  • Choosing the right AI tool for each task
  • AI limits and verifying vehicle, spec and price data for accuracy

Section 2: Prompts and Dealer Brand Tone

  • A good prompt structure for dealer work: role, car model, customer group and output format
  • Setting a consistent dealer brand tone and voice
  • Using examples to keep listing and communication style consistent
  • Building a prompt library for recurring work

Section 3: Vehicle Listings and Marketing Content

  • Using AI to write vehicle listings and spec details that attract and target customers
  • Writing content, captions and post plans for social and car-selling platforms
  • Tailoring messages to the car model and channel without over-communicating
  • Workshop: write a vehicle listing and marketing content set for a sample car with AI

Section 4: Images and Marketing Media with AI

  • Using AI and Canva to create professional dealer images, banners and marketing media
  • Approaches to enhancing car images and creating promotional media transparently, without misleading
  • Preparing media for campaigns, promotions and events
  • Workshop: design one marketing media piece or car banner with AI and Canva

Section 5: Customer Service and Lead Care

  • Using AI to help answer customers and give appropriate basic car and promotion information
  • Qualifying leads, booking test drives and asking questions to understand customer needs
  • Preparing standard answer sets and FAQ for sales and basic financing
  • Workshop: prepare a service message set and FAQ for customer care with AI
Day 2 Leads, Assistants, Analysis and Automation

Section 6: Lead Care and CRM

  • Using AI to help care for leads and prioritize customers
  • Preparing follow-up and care messages suited to each status, including after-sales care
  • Summarizing and categorizing customer data for better care (on masked data)
  • Workshop: prepare a lead-care and after-sales customer message set with AI

Section 7: Chatbots and Dealer Assistants

  • Building a Custom GPT or Gem as an assistant answering customer questions on car specs, prices and basic financing
  • Embedding vehicle data and FAQ for consistent, on-brand results
  • Connecting the assistant to LINE OA and handing off to the sales team when needed
  • Workshop: build one dealer assistant to answer common questions

Section 8: Sales and Inventory Analysis

  • Using AI to analyze sales data and summarize best-selling models and periods worth promoting
  • Helping review inventory and cars that should be cleared faster
  • Preparing summary reports to adjust sales and marketing

Section 9: Dealer Automation with n8n

  • Setting up automation with n8n, such as lead care and automated customer follow-up
  • Service reminders, periodic check-up appointments and post-sale review requests
  • Connecting data across channels for a complete customer view, with access control
  • Workshop: design one simple automation flow for the dealer

Section 10: Customer Data, Accuracy and PDPA

  • Controlling the accuracy of vehicle, spec, price and financing-terms data before publishing
  • Customer and financial data to be careful with: what can and cannot go into AI
  • Customer personal data under PDPA and setting the team's AI usage guideline

Section 11: Capstone Project and Real-world Adoption

  • Task: set up an end-to-end AI toolkit for the learner's dealer work, from listings and content and marketing media and customer service to an assistant and lead care
  • Present the work and get feedback from the instructor and peers
  • A first-30-days adoption plan and setting up AI use for the whole dealer team

Schedule & training options

For individuals — public rounds

No public rounds are open right now. Join the waiting list and we will contact you first when the next round opens, or ask us on LINE. Or call 02-570-8449 or 088-807-9770

For organisations — in-house / private

  • Tailor the content to your team’s tools and projects
  • Your dates, at your office or live online
  • Quotation with tax ID for procurement
Corporate training quote

Instructors

Frequently asked questions

What information should you give AI to write a car sales listing?

Give the AI complete, accurate details: make, model, registration year, transmission, engine, mileage, colour, extras, service history and condition. Tell it who the buyers are and where the listing will appear, and ask for a headline that states the model and year clearly, followed by highlights and a specification list. Check every figure against the vehicle's documents, because AI may borrow specifications from a similar model.

How can AI help answer customers and book test drives?

Prepare a knowledge base of models in stock, specifications, available colours and booking rules, then build an assistant in Custom GPT or Gems that answers general questions and collects key details, such as the model of interest, preferred date and time, and branch. When a customer is ready, hand over to a sales consultant to confirm the slot. Anything that needs approval, such as finance terms, should always be answered by staff.

How do you use AI for basic analysis of car sales and stock?

Export sales and stock data as a spreadsheet with model, year, colour, date in and date sold. Ask AI to summarise which models sell quickly, which sit in stock for a long time and how sales change month by month, and to show the formulas or tables it used so you can check its work. Then use the results to plan stock purchases or marketing campaigns. This course practises sales and stock analysis with data verification.

Who is the AI for Automotive Dealers course for, and what should I know beforehand?

It suits owners and managers of dealerships and used-car lots, sales teams and sales consultants, marketing staff and social media admins, and customer care and after-sales teams. No AI or programming knowledge is needed. You should be able to use a computer, smartphone and the internet, have used social media to sell cars, and understand your own sales process.

What will I be able to do after the AI for Automotive Dealers course?

You will be able to write vehicle listings, specifications and marketing content, create images and materials with AI, use AI to answer customers, qualify leads and book test drives, look after customers after the sale, analyse sales and stock, build a dealership assistant in Custom GPT or Gems, and automate service reminders with n8n. Participants who complete the training receive a Certificate of Completion with its own number, which can be verified online.

Can the AI for Automotive Dealers course be run in-house for our team?

Yes. It can be run in-house for your dealership team, with examples adapted to your own work, such as writing listings for vehicles currently in stock. You can request a quotation from this page, or contact us on LINE @itgenius or by phone on 02-570-8449.