AI · AIC-34

AI for Restaurants & F&B

12 hours 2 days

Last updated 25 Sep 2026

AI for Restaurants & F&B is a 12-hour training course by IT Genius Institute. Restaurants and F&B are a highly competitive business that must communicate with customers constantly: creating menus and food content, shooting and enhancing…

Training schedule

No public rounds are open right now — register your interest and we will contact you when the next round opens, or request an in-house session for your team.

Corporate training quote

Restaurants and F&B are a highly competitive business that must communicate with customers constantly: creating menus and food content, shooting and enhancing food photos, running promotions and campaigns, taking orders and table reservations, replying to reviews, and caring for regular customers and back-of-house work. These tasks are high in volume and must be done consistently, especially for multi-branch shops or many sales channels. Generative AI helps restaurant teams work faster, create more content and images, and free up time to focus on taste and memorable service. This course is designed to help restaurant and F&B teams use AI

in real work confidently and systematically, covering the whole process, from menus and content, creating food images and promotional media, customer service and taking orders, review management and sales analysis, setting up a store assistant and knowledge base, to automation with n8n, plus practices for menu-data accuracy and protecting customer data under PDPA. All content is taught through workshops on real restaurant tasks, finishing with a capstone project where learners set up an end-to-end AI toolkit for their own store. (2 days, 6 hours per day, 12 hours in total, Beginner to Intermediate level, no AI or programming background required.)

Objectives

Understand how AI changes restaurant and F&B work and choose the right AI tool for each task
Design prompts and set a consistent store brand tone
Use AI to write menus, food details and marketing content on social media
Use AI to create and enhance professional food images and promotional media
Use AI to help take orders, reserve tables and answer customers
Use AI to manage reviews and reply to customers appropriately, with regular-customer care
Use AI to analyze sales and best-selling menu items and prepare reports
Build chatbots and store assistants with Custom GPT/Gems
Set up store automation with n8n, such as order alerts and review requests
Set practices for menu-data accuracy and protecting customer data under PDPA

Who this course is for

Owners of restaurants, cafes and F&B businesses
Store managers and front-of-house operations teams
Marketing and social media admin teams for restaurants
Customer service teams and store page admins
Entrepreneurs managing multi-branch shops or F&B franchises

Prerequisites

General computer, smartphone and internet skills
Experience using social media or restaurant marketing channels
Understanding of your restaurant work or process to use as a case study during training
No AI or programming background required

Curriculum

Course Details

A 2-day course, 6 hours per day (12 hours in total), delivered as a hands-on workshop with a capstone project. Beginner to Intermediate level, no AI background required. Learners take home a restaurant prompt library, a store assistant (Custom GPT/Gem), menu and content templates, and a data-accuracy and PDPA checklist.

Day 1: AI for Menus, Content, Images and Customer Service

Section 1: AI in Restaurant and F&B Work

An overview of generative AI in restaurant and F&B work and what changes in the process
AI use cases: menus, content, images, customer service, orders, reviews and analysis
Choosing the right AI tool for each task
AI limits and verifying menu and price data for accuracy

Section 2: Prompts and Store Brand Tone

A good prompt structure for restaurant work: role, cuisine type, customer group and output format
Setting a consistent store brand tone and voice
Using examples to keep content and communication style consistent
Building a store prompt library for recurring work

Section 3: Menus and Food Content

Using AI to write menu details, dish highlights and appetizing descriptions
Writing content, captions and post plans for social media and delivery
Tailoring messages to each platform without over-communicating
Workshop: write a menu and marketing content set for the store with AI

Section 4: Food Images and Promotional Media

Using AI and Canva to create and enhance professional food images, ad creatives and media
Approaches to making food images appetizing and truthful, without misleading customers
Preparing images and banners for new menus, festive periods and campaigns
Workshop: design one food image or promotional media piece with AI and Canva

Section 5: Customer Service and Taking Orders

Using AI to help answer customer chats and give appropriate menu and promotion information
Helping take orders, reserve tables and answer delivery questions
Preparing standard answer sets and FAQ for store admins
Workshop: prepare a store service message set and FAQ with AI

Day 2: Reviews, Assistants, Analysis and Automation

Section 6: Review Management and Customer CRM

Using AI to summarize and analyze customer reviews and feedback (sentiment)
Drafting professional, customer-winning review replies for both positive and negative reviews
Caring for regular customers and running a loyalty program (on masked data)
Workshop: prepare a review-reply and customer-care message set with AI

Section 7: Chatbots and Store Assistants

Building a Custom GPT or Gem as an assistant answering customer questions on menu, promotions and reservations
Embedding menu data and FAQ for consistent, on-brand results
Connecting the assistant to LINE OA and handing off to the team when needed
Workshop: build one store assistant to answer common questions

Section 8: Sales and Menu Analysis

Using AI to analyze sales data and summarize best-sellers and periods worth promoting
Finding insights to adjust the menu, prices and promotions
Preparing summary reports to improve the store and marketing

Section 9: Store Automation with n8n

Setting up store automation with n8n, such as order alerts and reservation confirmations
Requesting post-service reviews and following up with customers systematically
Connecting data across sales channels for a complete store view, with access control
Workshop: design one simple automation flow for the store

Section 10: Customer Data, Accuracy and PDPA

Controlling the accuracy of menu data, prices, ingredients and allergen information before publishing
Customer and order data to be careful with: what can and cannot go into AI
Customer personal data under PDPA and setting the team's AI usage guideline

Section 11: Capstone Project and Real-world Adoption

Task: set up an end-to-end AI toolkit for the learner's store, from menus and content and food images and customer service to a store assistant and analysis
Present the work and get feedback from the instructor and peers
A first-30-days adoption plan and setting up AI use for the whole store team

Frequently asked questions

Who is AI for Restaurants & F&B for, and what background is needed?

Built for Owners of restaurants, cafes and F&B businesses · Store managers and front-of-house operations teams · Marketing and social media admin teams for restaurants Background you should have: General computer, smartphone and internet skills · Experience using social media or restaurant marketing channels Not sure the fit is right? Talk to our team on LINE @itgenius or call 02-570-8449.

How much does AI for Restaurants & F&B cost and how long does it run?

THB 6,900 (currently THB 6,210 on promotion). The course runs 12 hours. The fee covers course materials, lunch and refreshments throughout. Pay by bank transfer to the company account, confirm it on our payment page, and we can issue the receipt or tax invoice in your company's name.

Do I get a certificate?

Yes. Everyone who completes the course receives a Certificate of Completion from IT Genius Institute. Each certificate carries its own number, and anyone holding that number can verify it online on our certificate page, so you can add it to your portfolio or pass it to HR as evidence of training.

Where does the training take place, and is there an online option?

You can attend onsite at IT Genius Institute or arrange to join online, and we also run it as a private in-house session for your team. Ask about dates and venues on LINE @itgenius or call 02-570-8449.

What if I fall behind or miss a session — can I retake it?

Yes. You may retake the same course free of charge in a later round, under the institute's conditions. Tell our team which course and round you attended, and we will check it and offer you the rounds that still have seats. Ask us on LINE @itgenius or call 02-570-8449.

How do I enrol, or request a quotation for my company?

Enrol online with the registration form on this page. You can register several attendees at once and enter your tax ID and billing address for the tax invoice. Or request a company quotation straight from the quote button. For anything else call 02-570-8449 or reach us on LINE @itgenius.