AI · AIC-18

Custom GPTs & AI Automation

12 hours 2 days

Last updated 26 Sep 2026

Custom GPTs & AI Automation is a 12-hour training course by IT Genius Institute. Many organizations already use ChatGPT fluently in daily work but remain stuck typing the same prompts every day, copying and pasting data between systems, and…

Training schedule

No public rounds are open right now — register your interest and we will contact you when the next round opens, or request an in-house session for your team.

Corporate training quote

Many organizations already use ChatGPT fluently in daily work but remain stuck typing the same prompts every day, copying and pasting data between systems, and getting inconsistent output whenever a different person uses it. The next step that makes a real difference is not using AI more skillfully but stopping the repeated prompting altogether, by wrapping the organization's knowledge and workflows into ready-to-use specialized AI assistants and setting up systems so AI works on its own from start to finish. This course guides learners to build Custom GPTs, AI assistants that carry the organization's persona, knowledge and rules, from writing instructions and uploading knowledge to connecting GPT Actions that call real

external systems. It then steps up to AI automation with platforms like n8n, Make and Zapier, connecting data from many systems (Google Workspace, Gmail, LINE, databases and MCP connectors) and building workflows where AI processes every step, running on schedule or on events without anyone clicking. All content is taught through workshops on real tasks, focusing on choosing worthwhile automation, managing security, cost and PDPA, and finishes with a capstone project where learners assemble a Custom GPT into an automation workflow as their own end-to-end automated system. (2 days, 6 hours per day, 12 hours in total, Intermediate to Advanced level, prior ChatGPT or generative-AI use recommended, no programming required.)

Objectives

Understand Custom GPTs and AI assistants that embed the organization's knowledge and rules
Build a Custom GPT with GPT Builder, from instructions and conversation starters to knowledge
Write instructions that set the assistant's persona, scope and answering standard consistently
Upload knowledge and use document retrieval so the GPT answers from real organizational data
Connect GPT Actions so the Custom GPT can actually call APIs and external systems
Publish, share and standardize Custom GPT usage for safe team collaboration
Understand AI workflow automation and choose worthwhile tasks to automate
Use automation platforms like n8n, Make and Zapier to build workflows with AI in the steps
Connect real data through connectors and MCP and design stable multi-step automation
Manage security, API cost and PDPA for the organization's AI automation

Who this course is for

Those using ChatGPT in daily work who want to stop repeated prompting by building their own AI assistant
IT, operations and digital teams that want to set up AI-powered automation in the organization
Project managers, product owners and team leads who want to cut repetitive work and boost team efficiency
Marketing, sales, HR, customer service and support teams with heavy repetitive routine work
Business owners and SME entrepreneurs who want AI to do the work without a large development team

Prerequisites

Prior basic use of ChatGPT or generative AI
General computer and internet skills
Understanding of your own routine workflow to use as an automation case study during training
No programming background required, though reading JSON or having called an API helps you go deeper into GPT Actions and webhooks

Curriculum

Course Details

A 2-day course, 6 hours per day (12 hours in total), delivered as a hands-on workshop with a capstone project. Intermediate to Advanced level. Learners take home their own Custom GPT, automation workflow templates, and a security, cost and PDPA checklist.

Day 1: Building Custom GPTs, Specialized AI Assistants

Section 1: Overview of Custom GPTs and AI Assistants in the Organization

What a Custom GPT is, how it differs from ordinary prompting and Assistants, and when to build one instead of repeating prompts
Components of a Custom GPT: Instructions, Knowledge, Conversation Starters and Actions, with department use cases
Account requirements (ChatGPT Plus / Team / Enterprise) and organizational usage scope

Section 2: Building Your First Custom GPT with GPT Builder

Using GPT Builder in both conversational (Create) and manual (Configure) modes
Setting name, description, profile image and conversation starters, and enabling capabilities (Web Search, Image Generation, Code Interpreter)
Testing the GPT in Preview and iterating
Workshop: build a Custom GPT for one of the learner's tasks, such as an email-reply or document-summary assistant

Section 3: Instructions and Knowledge for Accurate, Consistent Answers

A good instruction structure: role, scope, steps, output format and prohibitions
Setting persona and tone of voice to match brand and organizational standards
Uploading knowledge (documents, manuals, policies) and document retrieval
The scope and limits of knowledge and managing data so the GPT answers from real information

Section 4: GPT Actions Connecting the Custom GPT to External Systems

What GPT Actions are and how they let the GPT call APIs and real systems
Basic OpenAPI schema structure defining what the GPT can call
Setting authentication (API key, OAuth) and connection security, with action examples
Workshop: connect one GPT Action so the Custom GPT pulls data from an external service to answer users

Section 5: Testing, Publishing and Standardizing GPT Usage

Testing the quality and safety of a Custom GPT before publishing
Publishing levels: private, team/organization (Workspace) and public (GPT Store)
Sharing and versioning the GPT for team use, and cautions on organizational data and PDPA
Workshop: publish the Custom GPT for the team to trial and collect feedback for improvement

Day 2: AI Automation, Making AI Work End to End

Section 6: AI Workflow Automation Concepts and Choosing Worthwhile Tasks

What automation is and how AI changes traditional automation
Assessing routine work: what to automate and what always needs a human (human-in-the-loop)
Calculating worth (time, cost, errors) and the architecture overview: trigger, action, node

Section 7: Automation Platforms - n8n, Make and Zapier

Differences between n8n, Make and Zapier and choosing what fits the organization
Trigger vs action, nodes and passing data between steps
Setting credentials and connecting services securely, and the benefits of self-hosted n8n

Section 8: Building Your First Workflow with AI in the Steps

A good workflow structure: take input, process with AI, and send output
Calling an AI model in the workflow (OpenAI node) to summarize, classify or generate content
Sending prompts and getting structured output to use in the next step
Workshop: build a workflow that takes a message, has AI summarize and classify it, then sends the result out

Section 9: Connecting Real Data with Connectors and MCP

Connecting common services: Google Sheets, Gmail, Google Drive, LINE and Webhook
The MCP (Model Context Protocol) concept and its role in connecting AI to real systems
Reading and writing to databases (MySQL / PostgreSQL) and receiving events via webhook
Workshop: connect a workflow to pull data from a Google Sheet, process with AI, and return results via Gmail or LINE

Section 10: Multi-step Automation and Orchestration

Chaining multiple steps and branching (conditional logic)
Error handling and retry for a stable system
Scheduling daily, weekly and monthly, and setting up a morning brief or automated report
Integrating the Day 1 Custom GPT into the workflow to work together

Section 11: Security, Cost, PDPA and Capstone Project

Managing API keys and credentials securely on least privilege, and controlling AI usage cost
What must not be sent into AI systems and protecting personal data under PDPA
Capstone project: assemble a Custom GPT into an automation workflow as your own end-to-end automated system, then present and get feedback
A first-30-days adoption plan and extending toward enterprise AI agents

Frequently asked questions

Who is Custom GPTs & AI Automation for, and what background is needed?

Built for Those using ChatGPT in daily work who want to stop repeated prompting by building their own AI assistant · IT, operations and digital teams that want to set up AI-powered automation in the organization · Project managers, product owners and team leads who want to cut repetitive work and boost team efficiency Background you should have: Prior basic use of ChatGPT or generative AI · General computer and internet skills Not sure the fit is right? Talk to our team on LINE @itgenius or call 02-570-8449.

How much does Custom GPTs & AI Automation cost and how long does it run?

THB 8,900 (currently THB 8,010 on promotion). The course runs 12 hours. The price excludes 7% VAT (for payment in a company's name). Pay by bank transfer to the company account, confirm it on our payment page, and we can issue the receipt or tax invoice in your company's name.

Do I get a certificate?

Yes. Everyone who completes the course receives a Certificate of Completion from IT Genius Institute. Each certificate carries its own number, and anyone holding that number can verify it online on our certificate page, so you can add it to your portfolio or pass it to HR as evidence of training.

Where does the training take place, and is there an online option?

You can attend onsite at IT Genius Institute or arrange to join online, and we also run it as a private in-house session for your team. Ask about dates and venues on LINE @itgenius or call 02-570-8449.

What if I fall behind or miss a session — can I retake it?

Yes. You may retake the same course free of charge in a later round, under the institute's conditions. Tell our team which course and round you attended, and we will check it and offer you the rounds that still have seats. Ask us on LINE @itgenius or call 02-570-8449.

How do I enrol, or request a quotation for my company?

Enrol online with the registration form on this page. You can register several attendees at once and enter your tax ID and billing address for the tax invoice. Or request a company quotation straight from the quote button. For anything else call 02-570-8449 or reach us on LINE @itgenius.