Section 6: Patient CRM and Post-treatment Care
- Using AI to help care for patients and follow up appropriately
- Preparing appointment reminders, recall notices and returning-patient care messages
- Providing general oral-health care information (without individual treatment advice)
- Workshop: prepare a patient-care, reminder and recall message set with AI
Section 7: Chatbots and Clinic Assistants
- Building a Custom GPT or Gem as an assistant answering patient questions on services, prices and preparation
- Embedding service data and FAQ for consistent, on-brand results
- Connecting the assistant to LINE OA and handing off to the team when needed
- Workshop: build one clinic assistant to answer common questions
Section 8: Documents and Clinic Administration
- Using AI to help with documents, forms and clinic admin work
- Summarizing meetings and preparing basic operations reports
- Managing data and documents systematically, being careful with sensitive data
Section 9: Clinic Automation with n8n
- Setting up clinic automation with n8n, such as appointment reminders and confirmations
- Automated recall notices and requesting reviews after treatment systematically
- Connecting data across channels for a complete patient view, with access control
- Workshop: design one simple automation flow for the clinic
Section 10: Ethics, Advertising, Data Security and PDPA
- Medical-service advertising rules and ethical communication that doesn't mislead
- Patient data is sensitive: what can and cannot go into AI, and masking data before use
- Personal and health data under PDPA and consent for using images and data
- Setting the clinic's responsible AI usage guideline
Section 11: Capstone Project and Real-world Adoption
- Task: set up an end-to-end AI toolkit for the learner's clinic work, from marketing and content and patient service to a clinic assistant and patient care
- Present the work and get feedback from the instructor and peers
- A first-30-days adoption plan and setting up ethical AI use for the whole clinic team