Section 6: Outlet Training and Performance Summaries
- Using AI to help create training media and summarize content for outlet support
- Summarizing and comparing each outlet performance while verifying numbers before use
- Workshop: build training media or an outlet performance summary with AI
Section 7: Chatbots and Franchise Assistants
- Building a Custom GPT or Gem as an assistant answering outlet questions on SOP, steps and standards
- Embedding manuals and FAQ for consistent, on-brand-standard results and connecting to LINE OA
- Workshop: build one franchise assistant to answer common questions
Section 8: Documents and Administration
- Using AI to help with documents, internal announcements and communication with the whole outlet network
- Summarizing meetings and preparing basic operations reports
- Managing data and documents systematically, being careful with sensitive data
Section 9: Franchise Automation with n8n
- Setting up automation with n8n, such as collecting outlet results, distributing announcements and tracking work
- Sending data and connecting information across outlets and channels with access control
- Workshop: design one simple automation flow for the franchise network
Section 10: Data, Accuracy and PDPA
- Controlling number and terms accuracy before publishing and avoiding over-claiming returns
- Brand confidential data and prospective-investor data to be careful with: what can and cannot go into AI
- Personal data under PDPA and setting the team's AI usage guideline
Section 11: Capstone Project and Real-world Adoption
- Task: set up an end-to-end AI toolkit for the learner's franchise work, from marketing and SOP to outlet support, an assistant and performance summaries
- Present the work and get feedback from the instructor and peers
- A first-30-days adoption plan and setting up AI use for the whole network