AI for Hotels & Resorts is a course in using AI for hotel and resort work, from marketing content and OTA room descriptions to promotional images, multilingual guest replies and bookings, review responses, hotel assistants and n8n automation. It suits hotel owners and managers, marketing teams and front office, reservation and guest service staff.
Hotels and resorts must communicate with and care for guests constantly: creating content and promotional images, writing room descriptions on OTAs, answering chats and managing bookings, handling reviews and replying in multiple languages, and looking after guest experience and back-office documents. These tasks are high in volume and must be done consistently, especially in high season with many guests and sales channels. Generative AI helps hotel teams work faster, communicate in multiple languages, and free up time to focus on delivering memorable guest experiences. This course is designed to help hotel and resort teams use AI in
real work confidently and systematically, covering the whole process, from marketing and content, creating images and promotional media, guest service and booking, review management and guest CRM, setting up a hotel assistant and knowledge base, to automation with n8n, plus practices for data accuracy and protecting guest data under PDPA. All content is taught through workshops on real hotel tasks, finishing with a capstone project where learners set up an end-to-end AI toolkit for their own work. (2 days, 6 hours per day, 12 hours in total, Beginner to Intermediate level, no AI or programming background required.)
Course Details
A 2-day course, 6 hours per day (12 hours in total), delivered as a hands-on workshop with a capstone project. Beginner to Intermediate level, no AI background required. Learners take home a hotel prompt library, a hotel assistant (Custom GPT/Gem), content and room-description templates, and a data-accuracy and PDPA checklist.
Section 1: AI in Hotel and Resort Work
Section 2: Prompts and Hotel Brand Tone
Section 3: Hotel Marketing and Content
Section 4: Images and Promotional Media with AI
Section 5: Guest Service and Booking
Section 6: Review Management and Guest CRM
Section 7: Chatbots and Hotel Assistants
Section 8: Documents and Hotel Administration
Section 9: Hotel Automation with n8n
Section 10: Guest Data, Security and PDPA
Section 11: Capstone Project and Real-world Adoption
No public rounds are open right now. Join the waiting list and we will contact you first when the next round opens, or ask us on LINE. Or call 02-570-8449 or 088-807-9770
Prepare the real facts about the room, such as size, bed type, view, amenities and maximum occupancy, and tell the AI which guests it suits, such as families, couples or business travellers. Ask for an opening paragraph on the room's highlights followed by an easy-to-scan amenities list, then adjust length and tone for each OTA. Check every detail against the actual room, because overstated descriptions tend to lead to negative reviews.
Give the AI the full review together with what the hotel knows, such as the cause of a problem and whether it has been fixed. Ask it to thank the guest, refer to the specific points they raised and explain what the hotel has improved, instead of pasting the same template under every review. For negative reviews, apologise politely and invite the guest to get in touch privately, and have the responsible person read each reply before it is posted.
Build an assistant in Custom GPT or Gems that holds your hotel information, such as check-in and check-out times, directions, facilities and policies, and instruct it to reply in the guest's own language using your brand's polite tone. AI handles major languages well, but staff should check anything important, such as booking and cancellation terms, before it is sent. This course practises building a hotel assistant and knowledge base in Custom GPT or Gems.
It suits hotel, resort and accommodation owners and managers, hotel digital marketing teams, front office, reservations and guest service staff, and teams handling reviews and guest CRM. No AI or programming knowledge is needed. You should be able to use a computer, smartphone and the internet, have used social media or OTAs, and understand how your own hotel works.
You will be able to create marketing content and room descriptions for OTAs and social media, produce images and marketing materials with AI, use AI to answer guests in several languages and manage bookings, respond to reviews appropriately, build a hotel assistant in Custom GPT or Gems, and automate booking confirmations and review requests with n8n. Participants who complete the training receive a Certificate of Completion with its own number, which can be verified online.
Yes. It can be run in-house for your hotel or group, with examples adapted to your team's work, such as writing your own room descriptions and replying to your own reviews. You can request a quotation from this page, or contact us on LINE @itgenius or by phone on 02-570-8449.
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