AI · AIC-46

AI for Multi-Branch Retail

12 hours 2 days

Last updated 25 Sep 2026

AI for Multi-Branch Retail is a 12-hour training course by IT Genius Institute. Multi-branch retail businesses must manage many areas so every branch moves in the same direction: marketing and promotions, product content and images,…

Training schedule

No public rounds are open right now — register your interest and we will contact you when the next round opens, or request an in-house session for your team.

Corporate training quote

Multi-branch retail businesses must manage many areas so every branch moves in the same direction: marketing and promotions, product content and images, customer care across channels, summarizing each branch sales and stock, communicating with store teams, and analyzing data to plan. These tasks are high in volume and must keep a consistent standard across all branches. Generative AI helps retail teams work faster, communicate consistently, and free up time to focus on customers and sales. This course is designed to help multi-branch retail teams use AI in real work confidently and

systematically, covering marketing and content, product images, multi-channel customer care, sales and stock summaries, setting up an assistant and knowledge base, to automation with n8n, plus practices for keeping brand standards across branches, price and stock data accuracy, and protecting customer data under PDPA. All content is taught through workshops on real retail tasks, finishing with a capstone project where learners set up an end-to-end AI toolkit for their own work. (2 days, 6 hours per day, 12 hours in total, Beginner to Intermediate level, no AI or programming background required.)

Objectives

Understand how AI changes multi-branch retail work and choose the right AI tool for each task
Design prompts and set a brand tone so all branches communicate consistently
Use AI to create marketing content, promotions and messages for multiple branches
Use AI to create professional product images and marketing media
Use AI to help care for customers and answer chats across channels in multiple languages
Use AI to summarize each branch sales, stock and data for planning
Build a retail assistant and knowledge base with Custom GPT/Gems
Set up automation with n8n, such as collecting sales and stock alerts
Control price and stock accuracy and protect customer data under PDPA

Who this course is for

Owners and managers of multi-branch retail businesses and chain stores
Area managers and branch managers
Marketing teams and social media admins for retail chains
Customer care teams and multi-branch store teams
Retail entrepreneurs expanding branches who want to improve efficiency with AI

Prerequisites

General computer, smartphone and internet skills
Experience using social media or store marketing channels
Understanding of your branch and team work or process to use as a case study during training
No AI or programming background required

Curriculum

Course Details

A 2-day course, 6 hours per day (12 hours in total), delivered as a hands-on workshop with a capstone project. Beginner to Intermediate level, no AI background required. Learners take home a central prompt library for all branches, a retail assistant (Custom GPT/Gem), content and promotion templates, and a data-accuracy and PDPA checklist.

Day 1: AI for Marketing, Content and Customer Care

Section 1: AI in Multi-Branch Retail Work

An overview of generative AI in multi-branch retail work and what changes in the process
AI use cases: marketing, content, product images, customer service, sales and stock
Choosing the right AI tool and keeping brand standards consistent across all branches

Section 2: Prompts and All-Branch Brand Tone

A good prompt structure for retail work: role, product type, customer group and output format
Setting a brand tone and voice so all branches communicate consistently and using examples to keep style
Building a central prompt library shared across all branches

Section 3: Marketing, Promotions and Content

Using AI to help write content, promotions and messages for multiple branches without over-claiming
Planning content and campaigns for seasons and promotion periods
Workshop: plan multi-branch content and a promotion post set with AI

Section 4: Product Images and Marketing Media with AI

Using AI and Canva to create professional product images, banners and marketing media
Making images attractive and truthful without misleading, and preparing a media set for multiple branches
Workshop: design one marketing media piece or promotion banner with AI and Canva

Section 5: Multi-Channel Customer Care

Using AI to help answer customers and give appropriate product information across channels in multiple languages
Building FAQ and a central service message set shared across all branches
Workshop: prepare a service message set and FAQ for customer care with AI

Day 2: Sales, Stock, Assistants, Administration and Automation

Section 6: Multi-Branch Sales and Stock Summaries

Using AI to help summarize and compare each branch sales and stock
Finding basic signals and trends to plan products and promotions while verifying data before use
Workshop: build a sales summary or branch comparison report with AI

Section 7: Chatbots and Retail Assistants

Building a Custom GPT or Gem as an assistant answering customer questions on products, prices, promotions and branches
Embedding product data and FAQ for consistent, on-brand results and connecting to LINE OA
Workshop: build one retail assistant to answer common questions

Section 8: Documents and Administration

Using AI to help with documents, internal announcements and communication with multi-branch store teams
Summarizing meetings and preparing basic operations reports
Managing data and documents systematically, being careful with sensitive data

Section 9: Retail Automation with n8n

Setting up automation with n8n, such as collecting sales, stock alerts and distributing promotions to all branches
Sending customer care information and connecting data across channels with access control
Workshop: design one simple automation flow for multi-branch retail

Section 10: Customer Data, Accuracy and PDPA

Controlling the accuracy of price, promotion and stock data before publishing
Customer and sales data to be careful with: what can and cannot go into AI
Customer personal data under PDPA and setting the team's AI usage guideline

Section 11: Capstone Project and Real-world Adoption

Task: set up an end-to-end AI toolkit for the learner's multi-branch retail work, from marketing and content to customer care, an assistant and sales summaries
Present the work and get feedback from the instructor and peers
A first-30-days adoption plan and setting up AI use for all branches

Frequently asked questions

Who is AI for Multi-Branch Retail for, and what background is needed?

Built for Owners and managers of multi-branch retail businesses and chain stores · Area managers and branch managers · Marketing teams and social media admins for retail chains Background you should have: General computer, smartphone and internet skills · Experience using social media or store marketing channels Not sure the fit is right? Talk to our team on LINE @itgenius or call 02-570-8449.

How much does AI for Multi-Branch Retail cost and how long does it run?

THB 6,900 (currently THB 6,210 on promotion). The course runs 12 hours. The fee covers course materials, lunch and refreshments throughout. Pay by bank transfer to the company account, confirm it on our payment page, and we can issue the receipt or tax invoice in your company's name.

Do I get a certificate?

Yes. Everyone who completes the course receives a Certificate of Completion from IT Genius Institute. Each certificate carries its own number, and anyone holding that number can verify it online on our certificate page, so you can add it to your portfolio or pass it to HR as evidence of training.

Where does the training take place, and is there an online option?

You can attend onsite at IT Genius Institute or arrange to join online, and we also run it as a private in-house session for your team. Ask about dates and venues on LINE @itgenius or call 02-570-8449.

What if I fall behind or miss a session — can I retake it?

Yes. You may retake the same course free of charge in a later round, under the institute's conditions. Tell our team which course and round you attended, and we will check it and offer you the rounds that still have seats. Ask us on LINE @itgenius or call 02-570-8449.

How do I enrol, or request a quotation for my company?

Enrol online with the registration form on this page. You can register several attendees at once and enter your tax ID and billing address for the tax invoice. Or request a company quotation straight from the quote button. For anything else call 02-570-8449 or reach us on LINE @itgenius.